Shipping policy

At Zunik, we are committed to providing a transparent, reliable, and smooth delivery experience for all our customers. This Shipping Policy clearly outlines our processing times, shipping methods, delivery estimates, and procedures to ensure you know exactly what to expect when placing an order with us.

1. Shipping Destinations

Currently, Zunik exclusively ships to addresses within the United States. We do not offer international shipping at this time.

2. Shipping Costs

We believe in straightforward pricing with no hidden fees at checkout. Therefore, we offer Free Shipping on all orders delivered within the United States.

3. Order Processing & Delivery Timelines

To ensure clear expectations, please review our operational and delivery timelines below. Our business days are Monday through Friday. We do not process or ship orders on weekends or public holidays.

  • Order Cutoff Time: 5:00 PM (EST). Orders placed after this time will be registered into our system on the following business day.
  • Time Zone: (GMT-05:00) Eastern Time - New York.
  • Order Processing Time: It takes 1 to 2 business days to verify, pack, and hand over your order to our shipping carriers.
  • Transit/Shipping Time: Once dispatched, the transit time for your package is 3 to 5 business days.
  • Total Estimated Delivery Time: Combining processing and transit times, you can expect to receive your order within 4 to 7 business days from the date of purchase.

4. Shipping Carriers

 To ensure the safe and timely arrival of your packages, we exclusively partner with trusted premium carriers, specifically DHL and FedEx.

5. Order Tracking

 Yes, we provide a tracking number for every order. Once your order has completed the processing stage and is handed over to the carrier, you will receive a shipping confirmation email containing your unique tracking number and a link to monitor your package's journey in real time.

6. Order Modifications and Cancellations

We understand that mistakes happen. If you need to cancel your order or make changes to your shipping address, you must contact us within our 24-hour cancellation window. Please email our support team immediately. Once an order has entered the dispatch phase or has been handed over to the carrier, we can no longer modify the address or cancel the order.

7. Delayed, Lost, or Damaged Packages

While we strive for perfect deliveries, unexpected delays with carriers can occasionally occur. If your total estimated delivery time of 4 to 7 business days  has passed and your package has not arrived, please contact our support team. If a package arrives damaged, please document the condition with photographs and reach out to us within 24 hours of delivery so we can assist you effectively.

8. Business Information

If you have any questions or concerns regarding your shipping status, please do not hesitate to reach out to our customer support team.