FAQs

Welcome to the Zunik  Frequently Asked Questions (FAQ) Page. We’re here to provide clarity and ensure a smooth shopping experience for all our customers. If you need further assistance, don’t hesitate to reach out through our Contact details below.

Question #1: What kind of products do you sell?

Answer: At Zunik , we exclusively specialize in offering high-quality Wooden Pen Stands & Holder. Our products are designed to enhance your workspace organization with elegance and functionality.

Question #2: How long will my order take to arrive?

Answer: We know you are excited to get your items! Our order cut-out time is 5:00 PM (EST). Here is a breakdown of our delivery timeline:

  • Processing time: 1 to 2 business days
  • Shipping time: 3 to 5 business days
  • Total estimated delivery: 4 to 7 business days

Question #3: Do I have to pay for shipping?

Answer: Good news! We provide Free Shipping on all orders delivered within the United States. We partner with reliable carriers, specifically DHL and FedEx, to ensure safe and prompt delivery.

Question #4: What should I do if I want to return or exchange a product?

Answer: If you would like to return or exchange an item, please contact our support team within 30 days of receiving your order at support@zunik.shop with your order number and reason for the request.

Question #5: Where is Zunik located?

Answer: Zunik is a USA-based brand dedicated exclusively to serving the United States market. Our Store Address & Location is 211 E 36th St, New York, NY 10016, USA.

Question #6: Can I modify or cancel my order after placing it?

Answer: Yes, we understand that plans change. You have a 24 Hours cancellation window after placing an order to request a cancellation or modification. Please email us immediately at support@zunik.shop.

Question #7: When will I receive my refund?

Answer: After we receive and inspect your return, we will initiate your refund. The refund process time is 7 Business Days. The funds will reflect in your original payment gateway (PayPal or Venmo ).

Question #8: What payment methods do you accept?

Answer: We currently process payments securely via PayPal or Venmo. All transactions and product prices on our website are processed in US Dollar ($).

Question #9: Do you provide tracking information?

Answer: Yes, we provide a tracking number  for every order so you can monitor your package's journey to your doorstep.

Question #10: How can I reach customer support?

Answer: You can contact our support team through our Email support@zunik.shop. Our customer support team responds within 24 Hours.

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